Navigator

Navigator by Lundy. Now exclusively through REcore.

Stop hunting for answers. Start delivering them.

Navigator by Lundy gives your staff one place to find every rule, document, and policy that runs your organization — so members get faster answers and your team gets their day back.

Unlike static intranets and shared drives, Navigator understands your documents. Ask a question in plain English and get an instant, sourced answer pulled directly from your rules, contracts, board minutes, and policies. No more digging. No more “I’ll get back to you.” Just the right answer, the first time. Brought to you exclusively by REcore.

Why Navigator

Stop hunting for answers. Start delivering them.

Rising chart with a checkmark — onboard faster and resolve inquiries quicker

Onboard faster. Resolve inquiries quicker.

New hires get a 24/7 guide on day one — and tenured staff stop fielding the same five questions every week. Navigator delivers real-time, sourced answers so your team can handle repetitive inquiries without breaking stride.

Reclaim the hours lost to searching.

Staff spend their day on the work that actually moves your organization forward — not hunting through drives, binders, and inboxes for the one document they need. Ask Navigator, get the answer, move on.

One source of truth — for everyone.

Every rule, contract, policy, and board minute lives in one searchable place — so the right answer doesn't walk out the door when someone goes on vacation, retires, or takes a new role.

Faster answers. Fewer frustrations.

Members get the right answer the first time they call, email, or chat. Wait times drop, escalations shrink, and your team finally has the tools to deliver the service your organization promises.

What if every answer your team needs was one question away?

Ask Navigator anything — rules, bylaws, contracts, board minutes, policies — and get an instant, sourced answer
Onboard new staff in days, not months, with a 24/7 knowledge guide at their side
Cut repetitive member inquiries by giving your team confident answers on the first call
Keep institutional knowledge in one place — so vacations, turnover, and growth never slow you down
Stay compliant by surfacing the right governing document the moment it matter

“Navigator is bringing brand new capabilities to bear for Realcomp. In fact, Navigator is a beneficial technology tool like none we've ever seen, allowing us to smartly, quickly, and efficiently access various types of content — contracts, documents, and other important information — on the fly for immediate reference or dissemination."”

Since implementing the Navigator tool internally in the Customer Care Department in December 2024, we have reduced onboarding training by 50%, streamlined responses, reduced hold times, and improved first-time resolution. We just introduced Matthew, the Navigator AI Assistant, during after-hours. This gives our customers another avenue for getting their questions answered when the Customer Care Department is closed. If Matthew cannot answer the customer's question, a Customer Care Representative will contact them the next business day.